The painting industry is highly fragmented. It ranges from untrained laborers with tools picked up at a hardware store to seasoned professionals with decades of experience and everything in between. Most homeowners don’t realize how wide that gap is until a job does not go as expected.
At Empire Painting, we have been in business for over 20 years and have completed thousands of projects. We understand the materials, the prep, and the subtle details that make the difference between an acceptable result and a truly professional one.
We are financially stable, we do not chase checks, and if something needs attention, we will attend to it. Our experience allows us to approach projects with the kind of judgment and consistency that only comes from doing the work for a long time and doing it well.
What to Expect When You Work with Empire Painting
Before any work begins, a professional painting contractor should take the time to listen. That means walking the project with you, understanding your priorities, and clearly explaining the process. You should expect:
- A detailed estimate and an inclusive scope of work
- Clear timelines and scheduling
- Complimentary color consultations
- A live person when you call
- Timely responses to your questions
Free Painting Estimates at Empire
When it comes to estimating, professionalism matters. Estimates should be detailed and thorough so there are no surprises once the job starts.
At Empire Painting, we take time to determine the exact scope of work, account for the time required to do it right, and provide a firm cost up front. That cost only changes if additional work is added beyond the original agreement, and we make sure that is clearly discussed.
The Painting Job isn’t Finished Until Your Satisfied
A reputable contractor should also put your satisfaction before profit. We do not take a down payment, and we do not request final payment until the customer is completely satisfied. That policy is not just about trust. It is about principle.
You entrusted us with your project, and we do not want you to regret that. The single best decision I have made for this business is always putting customer satisfaction first, and I believe that is what has made us successful.
Painting Warranty and Insurance
A reputable contractor should also carry proper insurance, including both liability and workers compensation. This protects you as the homeowner and ensures you are not liable for accidents or damages on site.
All of our painting work, both interior and exterior, comes with a three year written warranty. That gives you peace of mind that the work will hold up, and if it does not, we will make it right.
Paint quality is another big factor. Painting is typically about 85 percent labor and 15 percent materials. That means the majority of your investment goes toward the prep and application, so it only makes sense to use top tier products that last. We recommend Sherwin Williams and Benjamin Moore, but we are happy to use any high quality brand you prefer.
On-Site Excellence, Every Step of the Way
Finally, projects should be well managed. We have a dedicated project manager who checks on job progress and communicates with the office. That way, you get updates as needed, and we stay on top of everything happening on site, from scheduling to quality control. Our goal is to stay proactive and informed so the process runs smoothly from start to finish.
If you are looking for a painting company that values quality, transparency, and your satisfaction above all else, we are ready when you are. Contact us for a clear, no cost quote.